Information

Welcome to our one-bedroom townhouse with a full kitchen, fireplace, and one bathroom. Please read about parking procedures below. We would not want your car to be towed! There is a guest parking pass hanging on the key rack in the kitchen. Put this on your rear-view mirror if you need to park in the guest parking area short term.

Address:
4385 Northlands Blvd, Unit 33
Whistler BC, Canada V8E 1C5

Our unit is Symphony 33. The entry is at sidewalk level on the SW corner of the building. From the underground parking garage, go up the stairs opposite the ramp and turn left on the sidewalk that takes you to the street. Our unit is on the W corner of the building facing Northlands Boulevard

Primary renter must be at least 25 years old and assumes responsibility for anyone else staying in the rental unit during the rental period. Please read guest information below and the “Symphony at Whistler” Strata Corporation LMS-2613 Abbreviated House Rules.

Maintenance emergencies

Depending on the emergency, call, text or e-mail the owners at 360-265-3836 (Carollynn Zimmers) or email at  [email protected] or, if unable to reach the owners for an emergency, call the WRM Strata management office (24 hrs). They will notify the on-duty person to take care of any emergency. The WRM 24-hour emergency number is (604) 932-1218. Please wait until business hours to call if possible.  If all else fails, you could contact our housekeeping team, Tomas and Lucie, at 604-698-6610 but only between 8:30 AM and 6 PM unless you have a dire emergency outside of that time and nobody else has responded.

Check-In

Check in time: 14:00, 2pm; Late check in is not a problem since there is a keypad with coded access. Guests are provided with an access code 5 to 7 days before arrival.

Check-in Procedures:

  • Adjust the thermostats. (15C = 60F, 20C= 68F). There are 5 thermostats (entryway, two in living room, bathroom, and bedroom). The thermostat on the rear living room wall across from the fireplace controls the fireplace flame. Turning this thermostat above room temperature turns the fireplace flame “ON” and turning it down turns the flame “OFF”. The fireplace fan is manually controlled by a separate switch on the side of the fireplace. The fan does not need to be on when the flame is on but it will help to distribute the heat better. The thermostat above the light switches to the left of the glass entry door controls the living room baseboard heater.
  • Remember to clean the lint filter of the dryer each time. It fills up with lint pretty fast. The dryer is not real hefty so smaller loads will dry your items faster. Laundry supplies are on top of the washer for your convenience.
  • There may be food items in the refrigerator and cupboards that you are welcome to use such as condiments, salt/pepper, coffee, etc. Please feel free to use these and replace them if appropriate. Let us know if you get low on other supplies like paper towels, dish soap, laundry soap, toilet paper, etc. Paper towels are over the refrigerator and toilet paper is on a shelf in the bedroom closet. If you are staying for an extended period of time, we will expect to buy additional supplies per your own personal needs.

Check-out

Check out time: 12:00pm (noon). We try to accommodate late checkout if we don’t have guests arriving the same day. Please follow all checkout procedures and be sure to leave the common area key and the parking pass hanging on the key rack in the kitchen.

Check-out Procedures:

  • Put dirty dishes in dishwasher and start cycle. Dishwasher soap “pods” are under the sink. Wash pots and pans by hand. If possible, please try to have the cycle complete and confirm the dishwasher is “OFF” before leaving the unit.
    Special note: when the dishwasher finishes the cleaning cycle, it is best to open the door and pull both racks forward to facilitate drying. That is the only way to dry the dishes because, when you leave the door closed, the dishes don’t dry. The new dishwashers are built this way to be more energy efficient.
  • Take all garbage to downstairs dumpster in the locked room near the guest parking at the bottom of the driveway. Use the common area key to unlock the door. Common Area Key is on the key rack above the sink. Please replace the Common Area Key to key rack after each use.
  • Strip bed and sofa bed (if used). Put all bedding, bathroom towels, kitchen towels into dry tub. Please hang any wet towels.
  • Common Area Key: Hang on the key rack in the kitchen above the sink.  Please be careful with the Common Area Key. It is a specially made key and costs $50 to replace. You will be charged a replacement fee if it goes missing.
  • Guest Parking Pass: There are 2 guest parking passes, one for the visitor spot and one for the assigned parking stall #53. Leave them hanging on the key rack in kitchen above sink with the Common Area Key. Replacement cost is $75 so please do not lose it. You will be charged a replacement fee for that amount if it goes missing.
  • Lock sliding glass door.
  • Close all blinds and the sliding glass door shades.
  • Turn off all lights, including the entryway ceiling light and the outside porch light above the doorbell.

Parking

How to get to the underground garage:
Traveling North on Highway 99 in Whistler, turn right onto Lorimer Road and take the first left onto Northlands Blvd. Take an immediate left turn into the underground parking garage of the Symphony Townhouse Units via the down ramp. You can park briefly in the visitors parking area while you get into the townhouse and retrieve the key that opens the secure parking area sliding door.

Where to park:
(Note: There are 2 guest parking passes, one for the visitor spot and one for the assigned parking stall #53.) The gated area parking stall is number 53 and is very tight. Getting a large SUV into the spot can be difficult if not impossible. The Common Area Key will open the rolling gate garage door to the underground secure parking area. Entry is on the right at the bottom of the ramp as you drive in. As you drive down the ramp, insert the Common Area Key into the lock to open the rolling gate door. The lock is on the left at driver window height at the bottom of the ramp. Or, walk to the people entry door, open it with the Common Area Key, walk thru and step on the sensor hose to open the rolling gate. There is a visitor parking area at the bottom of the ramp which is convenient to use for loading and unloading. Do not leave your car unattended in this location without the “guest parking pass”. This pass is in the kitchen over the sink. When you have finished unloading your car, proceed into the gated area to stall number 53. Do not leave the visitor parking pass in your vehicle when you are parked in stall 53. Please return it to the kitchen after each use.

Policies

  • We may collect a $50 deposit for the Common Area Key (our cost to replace it). The key is in the kitchen area. PLEASE REPLACE THE KEY AFTER EACH USE. We sometimes wave this deposit but will charge the guest if it is lost.
  • A deposit for the full price of the rental is collected at time of booking to secure the rental dates.
  • Please note that a booking is not confirmed until the deposit has been received.
  • Please make check payable to Carollynn Zimmers and send check to Carollynn Zimmers 21258 Feather Ridge Lane NE, Poulsbo WA 98370
A full refund for the rental deposit will be made if cancellation notification is received within 14 days of check in date.
The $50 Common Area Key deposit with be refunded in full when the key is confirmed in place at the end of the rental period (if a deposit was collected). A check for the refund will be sent in a timely fashion. Although we are not collecting a security deposit, any damages or missing items will be the responsibility of the renter and will be billed accordingly.

Complaints concerning Property: Report all property complaints caused by previous guests to us immediately by phone or email. Contact Carollynn at 360-265-3836, email [email protected].. Serious problems should be reported with supporting photographs. We will make our best effort to rectify problems within 24hrs of notification. Failure to notify us of property related problems while in the property and as problems become evident will cause forfeiture of any rights or claims against us regarding property condition after departure. Go to our Contact Page for more contact information.

Excessive Noise: Keep conversation levels low in the hot tub area out of respect for families and other guests. Noise in this area is not permitted after 11pm and occupants may be evicted for noise violations.

Garbage removal: Please remove all garbage at departure. Please place garbage in the dumpster in the garbage room. Note that glass and beverage containers can be returned to the liquor store for a refund. Do not put beverage cans in the dumpster. There is also an area to put recycle materials.

Housekeeping: The unit will be clean upon arrival and is thoroughly cleaned after departure. If you require cleaning or laundry services during your stay, there will be an additional charge. Please ask for details before your visit as this service must be arranged in advance. There is a washer and dryer in the unit for your convenience. Be sure to clean dryer vent each time it is used.

Internet Availability and Usage: Wireless internet is included. The network/SSID WIFI name : TELUS6718; Password : gm9cccstsg

Liability: Owners of the unit are not responsible for any bodily harm to guests or guests of guests while they are on the property or at any location in Whistler Resort.

Security: Please keep the front door and the sliding glass door locked when guests are not in the unit. The owners are not responsible for lost or stolen items.

Maximum Sleeping Capacity: Maximum of 4 guests, no exceptions. The bedroom has a queen size bed and the living room has a queen size fold out couch. Extra bedding can be found in the chest in front of the fireplace, just lift the top.

Parking: The unit is assigned parking spot 53 in the secure parking area. The Common Area Key will open the gate to the secure parking area.

Property Damage: Guests are required to report damage that occurred during their stay and are liable for replacement costs on missing or damaged property. Damage includes, but is not restricted to: noise complaints; lost, broken or missing common or private area items; smoking or unauthorized pets inside the property and all charges related to security company or police involvement regarding property occupant’s behavior while in the property or on the common premises.

Terms of Eviction: We reserve the right to evict guests for noise or damage related reasons. No refund will be given to guests who violate House Rules. See below for an abbreviated list of House Rules supplied by the Homeowner’s Association, Strata Corporation, LMS-2613.

“The Symphony at Whistler” Strata Corporation LMS-2613 Abbreviated House Rules: The purpose of these rules and regulations is to protect all of the residents and guests of “The Symphony at Whistler” from annoyance and nuisance caused by improper use of the townhouses in the complex and to protect the reputation and desirability of “Symphony” by providing maximum enjoyment of the complex to all.

  1. Riding skates, scooters, roller blades, skateboards, and bicycles is not permitted except for entry and exit to the unit.
  2. Only gas and electric barbecues are permitted for use on the premises.
  3. Activities on the grounds that may cause damage to landscaping or common elements or create disturbance are prohibited.
  4. Pets must be under the direct control of residents and guests. All fecal droppings shall be promptly removed and disposed. Feeding wildlife is prohibited.
  5. No towels, bathing apparel, clothing, laundry, cartons, garbage or other objects shall be placed on decks, entrances or passageways so as to be in view from outside the building or other townhouses.
  6. Free standing planters, BBQ’s, summer furniture and accessories are not to be placed in a way that prevents/blocks people from entering or passing through on common property.
  7. A garbage container is available at the entrance to the underground parking for the convenience of occupants and guests.
  8. Residents shall not make, or permit their families or guests to make noises which will unreasonably annoy or interfere with the rights, comfort and convenience of other residents and guests. Radios, TVs and stereos shall be played at reduced volume during the hours of 10:00 pm to 7:00 am. Noise complaints should be directed to the Bylaw Office 932-7636 (6:00 pm to 4:00 am).
  9. Residents and guests may only use the numbered parking space assigned to their townhouse unit, unless prior arrangements have been made for another space. Additional short term visitor parking spaces are provided for the exclusive use of occupants and guests. When using additional short term parking spaces, ensure a note is left on the dashboard indicating the unit you are staying in. The assigned parking space for this unit is 53.
  10. Parking passes are required to be clearly displayed in vehicles parked in the visitor parking area on the outside of the main parking gate. All vehicles without a pass will be towed at the vehicle owner’s expense.
  11. The fire lane on the north side of the building is designed for emergency purposes. Parking is not allowed. Unloading and loading of vehicles is permitted for a maximum of 15 minutes.

TV and DVD Operations:

Internet Availability and Usage: Wireless internet is included. The network/SSID WIFI name: TELUS6718; Password: gm9cccstsg
A smart TV (Wi-Fi capable) is in the unit. Use the “SOURCE” button on the ELEMENT remote handpiece to select for Cable TV or DVD viewing. After you push the source button, select “HDMI 1” for cable viewing or “AV” or “Component” for DVD viewing on the TV.

To operate TV (Cable):

  1. Turn on the set top “Cable Box” using theTELUS remote handpiece. Push the green “OPTIK” power button (Green, top right) and channel numbers appear on the screen when you press GUIDE button. Use this remote to change channels using the “CH” up and down arrows.

2. Turn on the TV and select the “SOURCE” button on the ELEMENT handpiece if not in mode desired.The TV power button is on the upper left of the ELEMENT handpiece. Push the power button and TV will turn on. To change from Cable TV mode to DVD mode or from DVD mode to Cable TV mode, push the “SOURCE” button on the ELEMENT handpiece located to the right and below the “NETFLIX” button. Use the UP or DOWN arrows to select “HDMI 3” then press “OK” for Cable TV (do not select the top TV source box).

3. If using “Cable TV” mode, use the TELUS remote arrows to select desired channel. Once the “Source” button is set up for cable TV (HDMI 1), the TELUS remote may be used to turn the TV “ON” or “OFF”, change channels, change volume and most other functions.

To use DVD/VCR:

  1. “Power up” the DVD/VCR unit. Use the “JVC” remote or the “POWER” button on the unit. Select “DVD” or “VCR” mode using the button on the unit which is between the DVD and VCR slots. Push the “OPEN/CLOSE” button to insert a DVD and start the “Play”. To use VHS, do all same as above except loading and unloading a tape is done on the left side Hi-Fi STEREO VHS slot and selecting the VCR mode on the center button

2. Turn on the TV and select the “SOURCE” if necessary to change modes. The TV power button is on the upper left of the ELEMENT handpiece. Push the power button and TV will turn on. To change from Cable TV mode to DVD mode or from DVD mode to Cable TV mode, push the “SOURCE” button on the ELEMENT handpiece located to the right and below the “NETFLIX” button. Use the UP or DOWN arrows to select “AV” for DVD mode then press “OK”.

3. When done with DVD viewing, remove the disc or tape, turn off player and return the TV to the HDMI 1 source to view cable TV channels.

4. If it fails to go back to cable TV when done watching a DVD, remove the power cord from the cable set top box for 10 seconds then reinsert. This will reset the cable system.

Advanced Use with personal computer and HDMI cable:

A Personal computer may be displayed on this TV by using the HDMI 2 Source. There is an open HDMI Cable behind the TV plugged in to the HDMI 2 input on the TV. To use, plug the HDMI cable into your personal computer and select the HDMI 2 “SOURCE” on the TV as above. Your personal computer should display on the TV like a separate monitor.

If you use the APP’s buttons on the Element Remote to access “NETFLIX”, “YOU TUBE” or other App’s, use the “EXIT SORTIE” button on the remote to exit those functions when done.